Contact Point of the .pl Domain Registry for Complaints
Complaints shall be submitted via e-mail address (info@dns.pl), the Electronic Delivery Address (AE:PL-60057-61611-BCEGR-11), or by traditional post (NASK, .pl domain Registry, ul. Kolska 12, 01-045 Warsaw).
- registrant’s data,
- domain name(s),
- Registrar’s name,
- detailed description of the situation,
- documents supporting the situation described (e.g. e-mail or postal correspondence),
- registrant’s or authorized representative’s signature.
The notification letter should be attached with current registration documents confirming the method of registrant’s representation (e.g.: excerpt from the National Court Register, excerpt from the Central Register and Information on Economic Activity, civil law partnership agreement). When actions are taken by a registrant’s representative, please attach the proper power of attorney.
Since many issues and inquiries can be quickly resolved independently based on published information, it is advisable to first review the “Registrants” section on the Registry’s website (https://www.dns.pl/en/).
The Registry reserves the right not to consider submitted issues due to formal defects, if they concern a scope other than the services provided by the .pl domain Registry or cooperation with the Registrar directly related to such services, or if the correspondence is continued despite the conclusion of the complaint procedure.
The sender shall be liable for all consequences of using artificial intelligence (AI) tools in connection with their correspondence. Correspondence that is particularly extensive, incomprehensible in whole or in part, or contains a significant number of questions, demands, or requirements, may require analysis exceeding the length of the .pl domain name billing period, and the Registry reserves the right to address only the established issues related to the essence of the submitted complaint, while omitting other matters.